Customer ordering
Support a customer-facing menu, basket and checkout experience.
ONLINE ORDERING / ONE SOFTWARE STACK
Connect the customer’s order to the team fulfilling it.
Connect customer ordering portals, menus, checkout and order tracking to the FranchiseOS operation.
Talk through your setup ↗Online ordering.
Part of the whole operation.
The customer-facing experience depends on the same products, prices and availability as the operation behind it. FranchiseOS provides customer ordering surfaces and public APIs that connect the catalogue, checkout and order record with the location responsible for fulfilment.
SEE THE WORK, CONNECTED
More than a feature.
More than a feature.
A working day.
See how the parts connect, from the work in front of you to the operation around it.
THE WORKSPACE
Give the work
Give the work
its proper place.
Explore the responsibilities this area brings into your connected software stack.
Products and options
Carry supported catalogue and modifier rules into the ordering flow.
Collection and delivery context
Use the location’s configured ordering and fulfilment options.
Customer and order records
Keep authentication, customer context and order tracking attached to the transaction.
THE CONNECTED WORKFLOW
A clear path
A clear path
through the work.
Browse and choose
Show the customer the relevant menu and supported options.
Check out
Resolve the order and payment through the configured public flow.
Follow the order
Keep the customer and the fulfilment team connected to its status.
YOUR SETUP
Built around
Built around
your operation.
Can this work with the rest of FranchiseOS?
Online ordering belongs to the same platform as catalogue & recipes, pos & kitchen, orders & dispatch. Agree the relevant modules, connections and configuration for your operation during setup.
Can we start with one location?
Yes. FranchiseOS supports independent operators as well as groups and franchises. The setup should reflect your locations, responsibilities and relevant workflows.
Let’s connect your operation.
Bring your current systems, priorities and questions.